CAREGIVER AWARE USER GUIDE

Introducing WiFi Motion for Caregiving

How It Works

Welcome to WiFi Motion for Caregiving, a camera-free remote monitoring solution for caregivers that uses Cognitive Systems’ patented WiFi Motion™ technology. By detecting changes in wireless signals caused by movement, WiFi Motion for Caregiving provides insights into activity patterns and sleep to help monitor the well-being of loved ones.

Features and Benefits

WiFi Motion for Caregiving provides peace of mind and insights on well-being, while respecting the privacy, dignity, and independence of elderly people. Cognitive Systems’ WiFi Motion technology is a completely new way to use Wi-Fi. WiFi Motion for Caregiving provides the following core functionalities:

Last Detected Motion: Last known instance of motion in the home
Activity Insights: View the total household activity
Sleep Insights: View the total household rest period
Live Motion: real-time view of the motion in the home
Custom Alerts: get notified based on periods of both activity or inactivity

Your WiFi Motion for Caregiving Kit

Your kit includes the following:

4x WiFi Motion smart plugs
Access to the mobile application

Get Started: WiFi Motion for Caregiving Kit Set Up

1. Download the mobile app

For Apple Users

Search for “Caregiver Aware” in the App Store or follow this link.

For Android Users

Search for “Caregiver Aware” in Google Play or follow this link.

2. Sign in to the app

For Apple Users

For Android Users

3. Home Name Setup

On the Home Name page, enter a meaningful name for the system and tap Continue.

4. Connect to Wi-Fi

On the “Connect to Wi-Fi” page, ensure you are connected to the home’s Wi-Fi network, then tap I’m Connected.

On the “Enter password” page, enter the network’s Wi-Fi password and tap the “show characters” icon to confirm it is correct, then tap Continue.

5. Set up Sensing

Please do not plug the WiFi Motion plugs into outlets until prompted in the app set-up. Deciding where to place the plugs prior to set-up can be helpful.

Note: One plug must be placed in or near the primary bedroom for sleep monitoring. The remaining three plugs should be placed in areas with frequent activity such as the kitchen, living room, and primary bathroom.

Plug Placement Tips:

Avoid placing plugs behind large objects like appliances or furniture.
Ensure plugs are spaced evenly, generally no more than two rooms apart, and avoid placing them directly above or below each other on different floors.
For homes with shared walls, avoid placing plugs along those walls to prevent interference.
Plugs work best 3 to 5 feet above the floor, away from ceilings and corners.
For the bedroom, place the plug closer to the door, away from the bed, to minimize detection of small movements.

During sensing set-up the app will prompt you to complete the following steps:

1. On the Sensing Setup page, tap the Primary Bedroom button.

2. At the Add Plug to Room page, plug in the desired device in the room. Ensure the plug has a solid red light showing on the front and tap Next.

If the red light is not solid, press and hold the side button on the plug for 5 seconds until the light flashes and then stays solid. Once the light is solid red, proceed with the setup.

The app will display Searching for plug. You can alternately tap Use QR code to scan the plug.

3. The page will auto-advance when a plug is found using Bluetooth.

If there’s an issue, the Device could not be found page will appear, with options to Try again or Use QR code.
If multiple plugs are detected, the Multiple devices found page will appear with the same options. Tap Try again once only one plug is connected and ready. Alternatively, tap Use QR code to open the Scan Plug page, and position the plug’s QR code in the camera frame. The app will auto-advance once the plug is successfully detected and connected.

4. The Connecting Plug page will show the plug’s provisioning progress.

5. Once completed, the page will update to Plug successfully connected. Tap Continue.

6. The Sensing Setup page will update to show 1/4 plugs connected, with the configured room showing a green checkmark.

7. Select the next desired room and repeat the Add Plug to Room steps. When each plug is provisioned, the Sensing Setup page will update to show 2/4 plugs connected, with two rooms marked with green checkmarks.

8. Continue provisioning the 3rd and 4th plugs by repeating the steps. Once all four plugs are connected, the Sensing Setup page will show 4/4 plugs connected, with all rooms marked with green checkmarks.

9. Tap Complete. The app will display the final status page for the Sensing Setup.

You can either wait for all rooms to finish setup and confirm their communication, or you can tap Finish as soon as it becomes enabled.

This completes the out-of-box setup, and the app will advance to the Summary tab, with a prompt to Set Up Sleep and Activity.

6. Set up Sleep and Activity

On the Summary home page, tap the ‘Set up Sleep and Activity’ button. You’ll be asked to enter the household’s average bedtime and waketime so that WiFi Motion for Caregiving can accurately monitor sleep. Ensure the times provided reflect the household’s typical routine for going to bed and waking up.

7. Set up Caregiver Alerts

Finally, set up alerts to notify you of important events based on activity in the home. We recommend starting with a Rise and Shine schedule to receive notifications when your loved one is up and active in the morning.

Features and Benefits

Your Summary Page

Your WiFi Motion for Caregiving Summary provides an overview of the Live Motion activity occurring in your loved one’s home. Each day, the Summary page will display the total sleep duration from the previous night as well as the activity that has occurred so far. The Summary page will continue to update throughout the day as the total amount of household activity increases.

Live Motion

Live Motion provides a real-time, visual representation of motion happening in the home. You can view the intensity and location of activity by navigating to the Live Motion section at the bottom of the Summary page. While Live Motion offers a live view, it does not store Live Motion data—however, motion trends are stored separately for activity insights.

Activity Insights

The Activity Insights feature tracks the amount of movement occurring in the household each day, allowing you to learn about activity patterns through Day and Week visualizations. The Day chart displays an hourly breakdown of activity for a single day, whereas the Week chart displays a daily breakdown of activity for the last 7 days.

Sleep Insights

The Sleep Insights feature tracks nighttime activity to generate sleep data, allowing you to learn about total sleep duration and sleep schedule patterns through Night and Week visualizations. The Night chart displays an hourly breakdown of a single night’s sleep, whereas the Week chart displays a nightly breakdown of sleep for the last 7 nights.

Caregiver Alerts

Create and manage customized alerts to keep track of important daily patterns and routines. There are three types of alerts you can enable:

Rise and Shine Alert: Get immediate peace of mind each morning by knowing that the household is up and active. Caregivers can set a specific “rise” time, and you’ll be prompted to check in if no morning activity is detected by that time.
Inactivity Alert: Get notified if there are extended periods without movement in the household during the day. Caregivers can set a specific threshold, such as receiving a notification if no movement is detected for a chosen period, like 3 hours.
Outings Alert: Get notified if motion is detected in the house during designated outings, such as regular appointments. Caregivers can set specific times and days for these outings, allowing for recurring alerts to help manage daily routines.

Motion Sensitivity

To ensure you are getting the most relevant notifications, you can adjust Motion Sensitivity to control how much movement is needed to trigger detection. Higher sensitivity picks up smaller movements, while lower sensitivity focuses on bigger ones.

High Sensitivity: Reports motion of any size. Recommended for most detached/single-family dwellings.
Medium Sensitivity: Reports moderate or greater motion. Ideal for homes with shared walls.
Low Sensitivity: Reports only large or intense motion. We recommend using this setting if medium sensitivity reports too much motion, though it may result in missed meaningful motion.

Help & Support

System Offline

The system may appear offline if the Wi-Fi connection is lost due to power outages or internet service disruptions. If the home’s Wi-Fi is functioning but the system still appears offline, please contact [email protected].

Motion Coverage Issues

Detecting Motion Outside the Area of Interest

In some cases, WiFi Motion for Caregiving may detect motion from outside the home, such as through a shared wall. If this happens, you can adjust the Motion Sensitivity in Settings to reduce the chance of detecting motion from outside.

No Motion Detected

If motion isn’t detected in one or more rooms, you may need to reposition the plugs for better Wi-Fi connection:

Ensure no large metallic objects or furniture are obstructing the WiFi Motion plug.
Reposition the WiFi Motion plug(s) closer to the home’s Wi-Fi router to improve its connection.

Follow these steps to validate motion coverage :

Go to the Summary page and scroll down to Live Motion.
Create motion near a plug to verify detection in Live Motion.
Repeat this test in other rooms with motion coverage.

Inaccurate Sleep Results

Sleep detection relies on identifying long periods of inactivity during the night. The bedtimes and wake times reported in the mobile app reflect the beginning and end of each night’s inactivity period, indicating the total inactivity detected. This may not correspond to actual sleep times and could differ from results from wearable sleep trackers, that use other signals like heart rate.

Inaccurate Motion Events

Problem: Wi-Fi signal interference or other environmental factors causing false positives or negatives in motion detection.
Solution:

Move the plug to a different location within the home.
Ensure that it’s not behind large objects like furniture or appliances, and avoid placing it too far from the Wi-Fi router or other plugs.
For best results, ensure the plugs are spaced evenly and not directly above or below each other across different floors. Refer to Plug Placement Tips section above.

Reminder: If you move the plug, update the room assignment in the app by selecting the new room where the plug is now located.

Troubleshooting WiFi Motion Plugs

Standard Out-of-Box (OOB) Setup Process

If the plug is unresponsive, press and hold the side button for 5 seconds until the LED turns solid red. This resets the plug, making it ready to reconnect to Wi-Fi.

Red Light on Plug

Problem: Plug is not connected to a network.
Solution: Refer to the Standard Out-of-Box (OOB) Setup Process to connect the plug to your Wi-Fi network via the app. (Follow steps in app setup).

Solid Amber Light on Plug

Problem: A solid amber light means the plug was previously connected but has lost communication with the Wi-Fi network, often due to a password change or other connectivity issues.
Solution:

Unplug the device and wait for 15 seconds.
Plug it back in.
If the issue persists, reset the plug by following the Standard Out-of-Box (OOB) Setup Process.

Solid Green Light on Plug

Problem: A solid green light indicates the plug is connected to the Wi-Fi network but cannot communicate with the cloud, which may occur if the internet is down or the cloud service is unavailable.

Solution:

Verify your internet connection is working.
Restart your router if necessary.